Warranty Policy

Limited Warranty Policy - Indoor Gardens

All our Indoor Gardens come with a 3-year warranty for hardware components and 1-year warranty on electronic components against defects in workmanship and materials.

To be eligible for a warranty replacement you must have proof of purchase (order number or email confirming purchase) and be the original owner of the Indoor Garden.

Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, accident, abuse, improper or abnormal use, and relocation is not covered under the warranty.

Damage Reporting

To report an issue with, or damage to, your Rise Garden, please contact us at support@risegardens.com with a description of how the damage occurred and at least two, clear and well-lit photos of the affected area.

If you are experiencing an issue with you Garden and have not already, please check out the below troubleshooting resources:

Troubleshooting Your EC/Ph Sensor
Troubleshooting your Family Garden Pump
Troubleshooting your Personal Garden Pump
Connecting your Garden to the Internet
If your situation is not covered under our warranty, we have replacement parts for our Garden listed on our website, HERE.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@risegardens.com and send your item to: 3732 Oakton Street, Skokie IL 60076, United States.

Shipping

To return your product, you should mail your product to: 3732 Oakton Street, Skokie IL 60076, United States

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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    If have an issue with a product or an order please complete our Support Form.

    If you need information to manage your garden you can find helpfull articles on our Help Center.

    For accessibility issues, contact support@risegardens.com

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