Shipping Terms & Conditions
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped which will contain your tracking number. If you are having issues with your carrier please reach out to firstname.lastname@example.org so we can initiate a claim.
Please be aware that the USPS is still experiencing delays due to Covid and you may see delivery dates longer than the expected due date.
Missing/Stuck in transit packages
USPS Claims - USPS will not start an investigation into a package until 60 days after the expected delivery date, however you can file a missing mail request to initiate a search for your package if it appears to be stuck in transit:
UPS Claims: Please reach out to email@example.com so we can initiate a claim for you through our carrier account.
Shipping Method Change:
We are unable to change your shipping method after you have placed your order, if you would like to change your shipping method we will need to cancel your order so you can repeat your order with the desired shipping method.
Personal and Family Garden Shipping
Our Gardens all ship via UPS so if you live in an area that UPS does not service please reach out to us at firstname.lastname@example.org so we can make arrangements.
Domestic Shipping Rates and Estimates
Free Shipping on all Family Gardens: Free shipping to all contiguous states. Subject to change without notice.
For all other items: Shipping charges for your order will be calculated and displayed at checkout.
At this time we don't offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3-4 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
If you have a P.O box in your address, please be sure to select the USPS as your carrier since UPS does not deliver to PO boxes.
Refunds, returns, and exchanges
You have 90 days from the time of delivery to return your purchase. Please refer to our Return Policy for more details.