Privacy policy

Rise Gardens Privacy Policy

This Privacy Policy explains how Rise Gardens, Inc. ("Rise Gardens," "we," "us," or "our") collects, uses, and shares your personal data — both online (through our websites and app) and offline (through customer support, retail locations, and promotional activities). We call these collectively the "Services."

Information We Collect

Information You Provide Directly

We collect information you share when you create an account, place an order, sign up for emails, or interact with us on social media. This includes:

Contact information — name, email address, mailing address, phone number.
Account information — username and password.
Billing information — credit card details and billing address.
Optional information — date of birth, gender, social handles, gardening preferences.
Any other information you choose to provide.

Information About Your Use of Our Services

We collect data about how you use the Services, including the products you purchase or show interest in.

Information From Other Sources

When you access the Services through a social network, we collect information in accordance with your settings on that platform. We may also receive information about you from third parties, including mailing list providers, publicly available sources, and friends who refer you.

Information Collected Automatically

When you visit our sites, we collect certain information automatically using cookies, web beacons, and similar technologies. This includes:

Referring URLs and search terms used to reach our site.
Device information — IP address, browser type, operating system.
Interaction details — pages visited, time spent, links clicked, emails opened.
Usage data — visit frequency and patterns.

We may associate this data with your Rise Gardens account, device, or email and social media accounts.

Advertising & Analytics

We allow third parties to provide analytics services and serve ads on our behalf. These parties may use cookies and similar technologies to collect information about your activity across websites and apps, including your IP address, pages viewed, and conversion data. This information helps us analyze trends, deliver targeted content, and understand user behavior.

To opt out of interest-based advertising, visit www.aboutads.info/choices.

How We Use Your Information

We use the information we collect to deliver products, maintain your account, and improve our Services. We also use it to:

Communicate with you about products and services that may interest you.
Respond to your requests, questions, and feedback.
Enable features like reviews and comments.
Run contests, sweepstakes, and promotions.
Conduct surveys and market research.
Detect and prevent fraud or illegal activity.

How We Share Your Information

We may share your information:

With service providers who handle shipping, payments, customer service, and marketing on our behalf.
With partners for co-sponsored promotions.
To comply with legal obligations, protect our rights, or ensure safety.
In connection with a merger, acquisition, or sale of company assets.
Among Rise Gardens' parent companies, subsidiaries, and affiliates.
With your consent and at your direction.

Product reviews and user content you post are publicly visible. Other users may see your name and information you include.

For U.S. residents: we may share your information with select third parties for marketing purposes. To opt out, email support@risegardens.com.

Your Rights & Choices

Managing Your Account

Log into your Rise Gardens account to review, update, or modify your profile and contact information. To delete your account, email support@risegardens.com.

Email Marketing

Unsubscribe from promotional emails anytime using the link in any email. We may still send non-promotional messages (order confirmations, policy updates).

Cookies

Most browsers accept cookies by default. You can set your browser to reject cookies, but some website features may not work properly without them.

SMS Marketing

If you consent to SMS marketing (during checkout or via our subscription tools), you agree to receive recurring text notifications — including order updates, abandoned checkout reminders, marketing offers, and review requests.

Opt-in data and consent are not shared with third parties except messaging partners who operate our texting program.
Our site uses cookies to track items in your cart, which may trigger SMS cart reminder messages.
Message frequency varies. Message and data rates may apply.
To opt out, reply STOP to any message or use the unsubscribe link provided.
Consent is not a condition of purchase.

Children

Our Services are not designed for children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact support@risegardens.com and we will delete it.

Data Transfers

Rise Gardens is headquartered in the United States. Your personal data may be transferred to, stored, or accessed in the U.S. or other jurisdictions that may not provide the same level of data protection as your home country. We take steps to ensure your data receives adequate protection wherever it is processed.

Third-Party Links

Our site may link to third-party websites and services (such as social media platforms). This Privacy Policy does not apply to those services. We encourage you to review their privacy policies before sharing information with them.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus any additional period required by law. For example, we may keep transaction records until the time limit for related claims has expired.

California Privacy Rights

California residents may request information about how their data is shared with third parties for direct marketing, or opt out of such sharing. Submit requests to:

Email: support@risegardens.com
Mail: Rise Gardens, Inc., 540 N Dearborn St, PO Box 10123, Chicago, IL 60610, Attn: Legal

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide additional notice. The date of the last revision is posted at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Email: support@risegardens.com
Mail: Rise Gardens, Inc., 540 N Dearborn St, PO Box 10123, Chicago, IL 60610