Warranty Policy

Warranty Policy

Your Rise Garden is built to last. Every indoor garden comes with warranty coverage so you can grow with confidence.

Indoor Garden Warranty

What's Covered

• Hardware components: 2-year limited warranty against defects in materials and craftsmanship for gardens purchased on or after September 1, 2026. Gardens purchased before that date keep a 3-year hardware warranty.
• Electronic components: 2-year limited warranty for gardens purchased on or after September 1, 2026. Gardens purchased between October 1, 2023 and August 31, 2026 keep a 3-year electronics warranty, and gardens purchased before October 1, 2023 have a 1-year electronics warranty.
• Replacement parts: 2-year limited warranty from date of delivery for parts purchased on or after September 1, 2026, when purchased through Rise Gardens or an authorized reseller. Parts purchased before that date keep a 3-year warranty.

All warranty periods begin on the date your garden is delivered.

What's Not Covered

• Normal wear and tear.
• Improper or negligent assembly, maintenance, or use.
• Accidental damage, abuse, or relocation damage.
• System failures caused by overgrown plants that interfere with the garden's normal operation.
• Use of non-approved replacement parts (this voids the warranty).

Eligibility

• You must be the original owner of the garden.
• You need proof of purchase (order number or purchase confirmation email).

Reporting Damage or Issues

To file a warranty claim, contact us at support@risegardens.com with:

• A description of the issue and how the damage occurred.
• At least two clear, well-lit photos of the affected area.

Before reaching out, check our Support Center — your issue may have a quick fix.

If your situation is not covered under warranty, replacement parts are available on our website here.

Seed Pod Germination Guarantee

All Rise Gardens seed pods come with a 1-year germination guarantee covering defects in materials, workmanship, and successful germination when stored and used properly.

What's Not Covered

• Seeds germinated in a system other than a Rise Gardens Nursery.
• Seeds not provided by Rise Gardens.
• Failure to follow seed pod instructions or the Quick Start Guide.
• Improper use, maintenance, or storage, or use of materials not provided or recommended by Rise Gardens.

Replacement Process

• Wait at least 14 days for seed pods to germinate in your Rise Gardens Nursery before contacting us.
• Contact us at support@risegardens.com with details and at least two clear photos of the affected pods.
• Rise Gardens may replace a non-germinating seed pod with another pod of our choosing or a credit of equal value.

This guarantee excludes all incidental or consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. You need proof of purchase to be eligible for replacement.