Warranty Policy
Limited Warranty Policy - Indoor Gardens
Each of our indoor gardens is backed by a 3-year warranty covering hardware components and a separate 3-year warranty for electronic components, both guarding against any defects in materials and craftsmanship. These warranties go into effect when the Garden is delivered. For electronic components, the 3-year coverage is valid for gardens bought on or subsequent to October 1st, 2023. Any gardens acquired prior to this date will be provided with a 1-year warranty for electronic components.
To be eligible for a warranty replacement you must have proof of purchase (order number or email confirming purchase) and be the original owner of the Indoor Garden.
Additionally, Rise Garden warrants its replacement parts ordered from Rise Gardens to be free of defects in manufacture or materials for a period of thirty-six (36) months from date of delivery. Replacement parts must be purchased through Rise Gardens or an authorized reseller to qualify for the warranty. Use of non-approved replacement parts void the Indoor Garden product warranty.
Damage due to normal wear and tear, improper or negligent assembly, maintenance, accident, abuse, improper or abnormal use, and relocation is not covered under the warranty.
System failures related to plants that grow too large, are not maintained, and interfere with the normal functioning of the Garden's system are not covered under this warranty.
Damage Reporting
To report an issue with, or damage to, your Rise Garden, please contact us, HERE, with a description of how the damage occurred and at least two, clear and well-lit photos of the affected area.
If you are experiencing an issue with you Garden and have not already, please check out our Customer Support Center.
If your situation is not covered under our warranty, we have replacement parts for our Garden listed on our website, HERE.
Germination Guarantee - Seed Pods
All our Seed Pods come with a 1-year germination guarantee, which covers defects in materials, workmanship, and guarantees successful germination of seeds for up to one year from date of purchase with proper storage and use.
To be eligible for replacement you must have proof of purchase (order number or email confirming purchase). This guarantee shall not apply to problems arising from:
- Germination attempted in a system other than a Rise Gardens' Nursery
- Germination of seeds not provided by Rise Gardens
- Failure to adhere to Seed Pod instructions and/or our Quick Start Guide
- Improper use, maintenance or storage of Seed Pods, or use of materials not provided by or recommended by Rise Gardens in or on the plants grown
This guarantee excludes all incidental or consequential damages. Rise Gardens may replace a non-germinating Seed Pod with another Seed Pod of its choosing or a credit of equal value.
To report an issue with Seed Pods, please contact us, HERE, with details of the affected Pod(s) and at least two, clear and well-lit photos of the affected Pod(s). Please allow Seed Pods at least 14 days to attempt to germinate in your Rise Garden Nursery before reaching out.
