Warranty Policy

Warranty Policy

Your Rise Garden is built to last. Every indoor garden comes with warranty coverage so you can grow with confidence.

Indoor Garden Warranty

What's Covered

• Hardware components: 3-year warranty against defects in materials and craftsmanship.
• Electronic components: 3-year warranty for gardens purchased on or after October 1, 2023. Gardens purchased before that date have a 1-year electronics warranty.
• Replacement parts: 3-year warranty from date of delivery, when purchased through Rise Gardens or an authorized reseller.

All warranty periods begin on the date your garden is delivered.

What's Not Covered

• Normal wear and tear.
• Improper or negligent assembly, maintenance, or use.
• Accidental damage, abuse, or relocation damage.
• System failures caused by overgrown plants that interfere with the garden's normal operation.
• Use of non-approved replacement parts (this voids the warranty).

Eligibility

• You must be the original owner of the garden.
• You need proof of purchase (order number or purchase confirmation email).

Reporting Damage or Issues

To file a warranty claim, contact us at support@risegardens.com with:

• A description of the issue and how the damage occurred.
• At least two clear, well-lit photos of the affected area.

Before reaching out, check our Support Center — your issue may have a quick fix.

If your situation is not covered under warranty, replacement parts are available on our website here.

Seed Pod Germination Guarantee

All Rise Gardens seed pods come with a 1-year germination guarantee covering defects in materials, workmanship, and successful germination when stored and used properly.

What's Not Covered

• Seeds germinated in a system other than a Rise Gardens Nursery.
• Seeds not provided by Rise Gardens.
• Failure to follow seed pod instructions or the Quick Start Guide.
• Improper use, maintenance, or storage, or use of materials not provided or recommended by Rise Gardens.

Replacement Process

• Wait at least 14 days for seed pods to germinate in your Rise Gardens Nursery before contacting us.
• Contact us at support@risegardens.com with details and at least two clear photos of the affected pods.
• Rise Gardens may replace a non-germinating seed pod with another pod of our choosing or a credit of equal value.

This guarantee excludes all incidental or consequential damages. You need proof of purchase to be eligible for replacement.