Shipping Terms & Conditions

Shipping Policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped which will contain your tracking number. If you are having issues with your carrier please reach out to support@risegardens.com so we can initiate a claim.

Please be aware that the USPS is still experiencing delays due to Covid and you may see delivery dates longer than the expected due date.

Missing/Stuck in transit packages

USPS Claims - USPS will not start an investigation into a package until 60 days after the expected delivery date, however you can file a missing mail request to initiate a search for your package if it appears to be stuck in transit:

https://missingmail.usps.com/#/

UPS Claims: Please reach out to support@risegardens.com so we can initiate a claim for you through our carrier account.

Shipping Method Change:
We are unable to change your shipping method after you have placed your order, if you would like to change your shipping method we will need to cancel your order so you can repeat your order with the desired shipping method.

Personal and Family Garden Shipping

Our Gardens all ship via UPS so if you live in an area that UPS does not service please reach out to us at support@risegardens.com so we can make arrangements.

Domestic Shipping Rates and Estimates

Shipping charges for Family Gardens:
The Rise Garden : $41.92
Double Family Garden : $59.08
Triple Family Garden : $77.26

For all other items: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

At this time we don't offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3-4 days of receiving your shipping confirmation email, please contact us at support@risegardens.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

If you have a P.O box in your address, please be sure to select the USPS as your carrier since UPS does not deliver to PO boxes.

Refunds, returns, and exchanges

Please refer to our Return Policy for more details.

Update May 31, 2024

Currently, Garden orders are processed 3-4 weeks after receiving order confirmation. (excluding weekends and holidays)
All other orders are processed within 1-2 business days after receiving your order confirmation (excluding weekends and holidays).

Once orders have shipped you will receive a notification with your tracking number. If your tracking number does not show updated tracking information within 15 days, please reach out to support@risegardens.com so we can initiate a claim.