Thank you for your interest in Rise Gardens - we’re so pleased that you’ve chosen to shop at our store! That being said, we know that sometimes things don’t always work out as we hope or plan, so below you will find information on our return and exchange policy. Please don’t hesitate to reach out to Customer Care if you have any questions.
If you find yourself unsatisfied with a recent purchase, you have 90 days from the time of delivery to return your purchase. To be eligible for the return of a product other than a Garden, your item must be unused and in the same condition that you received it. Please note that perishable goods such as seed pods & nutrients are not eligible for return. Additionally, only regularly priced items may be refunded - all sale items are final sale.
To complete any return, we require a receipt or proof of purchase and we ask that you fill out a return form on our website, below.
If you have the item’s original packaging, we can help to provide a return label to make shipping your return easier. If you do not have the original packaging, you will need to arrange your item’s return shipment. For returns not related to a warranty claim (you can find our warranty policy on our website, HERE), customers are responsible for the return shipping cost. If a shipping label is provided by Rise Gardens, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Any eligible refund will be issued only once the returned item is received by Rise Gardens. Please do not send your purchase back to the manufacturer.
In certain situations, only partial refunds may be granted such as an item not being in its original condition, damaged, or missing parts for reasons not due to Rise Gardens’ error. Additionally, any shipping costs of the original order are not refundable.
In the event that you have returned an item and haven’t received a refund yet, please first check with your bank or credit card company. Refunds typically take 3-5 business days (Monday-Friday) to process, depending on your card provider’s processing time. If after speaking with your card provider and 5 business days since your return’s delivery date (based on carrier tracking) and you still have not received your refund, please contact us at email@example.com.
If the item being returned was marked as a gift when purchased and shipped directly to you as a gift, we will provide you with a gift credit for the value of your return. Once the returned item is received, a gift certificate will be provided to you.
If the item wasn’t marked as a gift when purchased or the purchaser had the order shipped to themselves to give to you later, we will refund the item to the purchaser’s original payment method and they will be notified of the return.
If an item is defective or damaged, please check out our Warranty Policy for information on receiving a replacement. Otherwise, we are unable to facilitate exchanges.