Refund policy

Returns & Refund Policy

Returns Policy

Thank you for your interest in Rise Gardens - we’re so pleased that you’ve chosen to shop at our store! That being said, we know that sometimes things don’t always work out as we hope or plan, so below you will find information on our return and exchange policy.
For Membership please refer to our Membership Terms & Conditions

Return Eligibility

If you find yourself unsatisfied with a recent purchase, you have 90 days from the time of delivery to return your purchase. To be eligible for the return of a product other than a Garden, your item must be unused and in the same condition that you received it. Please note that perishable goods such as seed pods & nutrients are not eligible for return. Any item marked as "final sale" is not eligible for return.

To complete any return, we require a receipt or proof of purchase (order number or email confirming purchase). We ask that you please reach out to our support team, HERE to begin any return.

Return shipping

All returns must be completed using the item’s original packaging. If you no longer have the original packaging, new packaging can be purchased from Rise Gardens. We can help to provide a return label to make shipping your return easier. For returns not related to a warranty claim (you can find our warranty policy on our website, HERE), customers are responsible for the return shipping cost. 
Any shipping costs of the original order are not refundable.

Refunds

Any eligible refund will be issued only once a returned item is received and processed by Rise Gardens. Please do not send your purchase back to Rise Gardens without reaching out to our support team. This will delay any eligible refunding.

Rise Gardens reserves the right to issue partial refunds in certain situations such as an item not being in its original condition, damaged, or missing parts for reasons not due to Rise Gardens’ error.

In the event that you have returned an item and haven’t received a refund yet, please first check with your bank or credit card company. Refunds typically take 3-5 business days (Monday-Friday) to process, depending on your card provider’s processing time. If after speaking with your card provider and 5 business days passing since your return’s delivery date (based on carrier tracking) you still have not received your refund, please contact us, HERE.

Gift Returns

If the item being returned was marked as a gift when purchased and shipped directly to you as a gift, we can provide you with a gift credit for the value of your return. Once the returned item is received, a gift certificate will be provided to you.

If the item wasn’t marked as a gift when purchased, we will refund the purchase to the purchaser’s original payment method and they will be notified of the return.


Exchanges

If an item is defective or damaged, please check out our Warranty Policy for information on receiving a replacement. Otherwise, we are unable to facilitate exchanges.