Shipping & Returns Policy

We’re so pleased you’ve chosen to shop at our store! Below, we hope to answer your questions about shopping, shipping and returns. Please don’t hesitate to reach out to support@risegardens.com if you need more information.

 

Return Policy

You have 90 days from the time of delivery to return your purchase.

To be eligible for a return:

  • Every component needs to be shipped back, not necessarily on the original packaging.
  • This is a no-questions-asked return, which means we will process it as soon as we receive the package.
  • Perishable goods such as plant pods and nutrients should not be returned.
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Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@risegardens.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@risegardens.com and send your item to: 3732 Oakton Street, Skokie IL 60076, United States.

 

Shipping

To return your product, you should mail your product to: 3732 Oakton Street, Skokie IL 60076, United States

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.