Garden refund policy

Returns & Refund Policy

We want you to be happy with your purchase. If something isn't right, you have 90 days from delivery to return it. Here's how the process works.

What You Can Return

Unused items in the same condition you received them, within 90 days of delivery.
You need your order number or purchase confirmation email to start a return.

What You Cannot Return

Seed pods and nutrients — perishable goods are not eligible for return.
Items marked "final sale" — these are not eligible for return or exchange.
Trial gardens — gardens purchased through the 60-day trial are covered by the Trial Terms and Conditions, not this policy.
Membership orders — see our Membership Terms & Conditions for details.

How to Start a Return

Contact our support team at support@risegardens.com before sending anything back. Returns sent without contacting us first will delay your refund.

Return Shipping

All returns must use the original packaging. If you no longer have it, replacement packaging is available for purchase from Rise Gardens.
We can provide a return shipping label to make the process easier.
For non-warranty returns, you are responsible for the cost of return shipping.
Original shipping costs from your order are not refundable.

Refunds

Your refund is issued once we receive and inspect the returned item. Here's what to expect:

Processing time: 3–5 business days (Monday–Friday) after we receive your return, depending on your bank or credit card provider.
Partial refunds: Rise Gardens may issue a partial refund if the item is not in its original condition, is damaged, or has missing parts for reasons not caused by us.
Refund method: Refunds go back to your original payment method.

If 5 business days have passed since we received your return and you haven't seen the refund, check with your bank or card provider first. If the issue persists, contact us at support@risegardens.com.

Gift Returns

Marked as a gift at purchase: You receive a gift credit for the return value.
Not marked as a gift: The refund goes to the original purchaser's payment method. They will be notified of the return.

Exchanges

We do not facilitate direct exchanges. If your item is defective or damaged, check our Warranty Policy for replacement options.